This is a true story that illustrates the importance of staying tuned in to the social dynamic during a negotiation. Emotions can easily get in the way of a good outcome. This is real. All names.

This blog post is excerpted from Chapter 1 of Transforming IT Culture.

Empathy and compassion can be clearly seen in the role of the toxic handler. For years as a leader, I would always tell people that one of my jobs was to “be the umbrella, stopping the rain from.

The Gallup organization has been studying what drives employee engagement for over 30 years. From this effort, they have determined that for an employee who does not trust the company’s management,.

The Rehumanization of Work

Frank Wander speaks about what occured during the Industrial age, that set us on a path to the modern corporation, where people are as parts.